feixiao Terms of Use

We at feixiao operate an online gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access and use our platform, create an account, deposit and withdraw funds, and engage with our games and markets. By using feixiao, you agree to be bound by these terms.

Our platform integrates football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports coverage. We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All transactions on feixiao are subject to account verification, fraud prevention, and withdrawal review procedures outlined below.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Eligibility

To create an account on feixiao, you must be of legal age in your jurisdiction and not subject to any legal prohibition against using our services. When you register, you provide us with personal information including your name, email, phone number, and date of birth. You are responsible for ensuring that all information you provide is accurate and current. We reserve the right to verify your identity at any time and to suspend or close your account if we discover false or misleading information.

Your feixiao account is personal and non-transferable. You may not share your login credentials with others or permit third parties to use your account. You are solely responsible for all activity on your account, including all bets placed and funds deposited or withdrawn. If you suspect unauthorized access, contact our support team immediately.

Our feixiao account security policy

We require you to set a strong password when you create your account. We recommend changing your password regularly and never sharing it with anyone. We do not store your password in plain text; instead, we use industry-standard encryption. When you log in, our system verifies your credentials against the encrypted version. Our staff cannot see or recover your password.

We may offer additional security features such as two-factor authentication (2FA). If available, we encourage you to enable 2FA to add an extra layer of protection to your account. If you forget your password, you can reset it using the password recovery process on our login page. We will send a reset link to your registered email address.

Deposits, Withdrawals, and Payment Methods

We accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method has distinct processing times and fees. E-wallets like mobile banking and local payment typically confirm instantly; bank transfers settle within standard banking hours. We do not charge deposit fees, but your payment provider may apply charges.

Your account balance is shared across all games on feixiao—football markets, live-dealer tables, and slots. When you place a bet or play a game, your stake is deducted from your balance. If you win, the payout is credited. You can withdraw your balance at any time, subject to account verification and withdrawal review procedures.

Withdrawal conditions on feixiao

Before your first withdrawal, we require identity verification (KYC). You must submit a government-issued ID and proof of address. Our KYC team reviews submissions within one business day. Once verified, your account gains full withdrawal access. Withdrawals are routed back to your original payment method whenever possible. If you deposited via online payment, your withdrawal goes to e-wallet. If you used a mobile banking virtual account, we transfer funds back to your registered local payment account.

We do not guarantee subject to verification processing. Standard requests are processed within business hours. Large withdrawals or those flagged by our fraud-detection systems may undergo additional review. We will notify you of any delays and the reason for them. We reserve the right to refuse a withdrawal if we suspect fraud, money laundering, or violation of these terms.

KYC verification

Know Your Customer process; required before first withdrawal on feixiao.

Virtual account

A unique bank account number assigned to your feixiao profile for deposits.

Withdrawal review

Our fraud-prevention check applied to all withdrawal requests.

Bonuses and Promotional Terms

We may offer promotional bonuses or welcome offers to new or existing users. Any bonus is subject to specific terms, including wagering requirements, game restrictions, and expiration dates. We will clearly communicate these terms when you claim a bonus. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. We reserve the right to cancel a bonus if we detect abuse, fraud, or violation of bonus terms.

Wagering requirements mean you must place bets totaling a specified multiple of the bonus amount before you can withdraw the bonus or winnings derived from it. For example, a bonus with a 5x wagering requirement must be wagered five times before withdrawal. Game restrictions may limit which games count toward wagering requirements. We publish these details in our bonus terms.

Betting Rules and Settlement

All bets on feixiao are settled based on official results from the relevant governing body. For football markets, we settle on official league or tournament records. For live-dealer games, we settle on the dealer's actions and game outcomes. For slot games, we settle on the random-number generator result. We do not settle on unofficial reports, social-media announcements, or third-party sources.

If you believe a bet was settled incorrectly, you can contact our support team to request a review. We maintain detailed records of all bets, odds, and outcomes. Our settlement team investigates disputes within one business day and notifies you of the resolution. We do not override settlements without clear evidence of administrative error.

We at feixiao commit to transparent settlement, secure payment processing, and fair treatment of all users across our platform.

Prohibited Activities and Account Suspension

We prohibit the following activities on feixiao: fraud, money laundering, underage access, use of multiple accounts to circumvent limits or bonuses, collusion with other players, and any activity that violates applicable law. We also prohibit automated betting (bots), account sharing, and attempts to manipulate our systems or odds.

If we detect prohibited activity, we may suspend or close your account without notice. We may also forfeit any balance in your account and report the activity to relevant authorities. We do not refund balances from closed accounts due to prohibited activity.

Dispute Resolution and Jurisdiction

Any dispute arising from your use of feixiao will be resolved through our internal dispute resolution process. You must contact our support team within 30 days of the disputed event. We will investigate and respond within 15 business days. If you remain unsatisfied, you may escalate your complaint to our management team.

These terms are governed by the laws of the jurisdiction in which feixiao operates. However, we recognize that users access our platform from various locations. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of feixiao in a jurisdiction where our services are not permitted.

Limitation of Liability

We provide feixiao on an "as-is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of feixiao, including loss of profits, data loss, or business interruption. Our total liability to you is limited to the amount you have deposited into your account.

We are not responsible for third-party payment providers, internet service providers, or other external services that may affect your ability to access feixiao. We are also not responsible for any losses resulting from your own negligence, such as sharing your password or leaving your device unattended.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of feixiao after such changes constitutes your acceptance of the updated terms. We recommend reviewing these terms periodically to stay informed of any updates.

Contact and Support

If you have questions about these terms or need assistance with your feixiao account, contact our support team. We are available during business hours via email and phone. Our support team can clarify any terms, help you resolve disputes, and assist with account issues.

By using feixiao, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our platform. Your continued use of feixiao constitutes your acceptance of these terms and any updates we make to them.